PRIVACY POLICY
Effective Date: August 26, 2026 · RAWdeoDRIVE™ LLC
1. Overview & Commitment to Discretion
RAWdeoDRIVE™ LLC ("RAWdeoDRIVE", "we", "us", or "our") is committed to protecting the privacy, confidentiality, and security of our clients. This Privacy Policy details how we collect, utilize, store, and safeguard your personal information when you visit rawdeodrive.com, create a client profile, purchase our botanical formulations, or interact with our concierge services.
We maintain strict non-disclosure protections for your mobile phone number and SMS consent records:
Strict Non-Sharing Statement: Mobile information and phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Purpose of Mobile Data Collection: Mobile numbers collected during account registration, login, or checkout are used solely for account authentication, identity security verification (such as one-time passwords / OTP via Twilio Verify), critical order updates, and two-factor authentication (2FA). We do not engage in unsolicited promotional or marketing text messaging campaigns.
Message Frequency: Message frequency varies depending on user authentication requests and account activity (typically 1 message per login or registration OTP verification request).
Rates Disclosure: Message and data rates may apply depending on your mobile carrier plan.
Opt-Out & Assistance: You can opt out of receiving SMS communications at any time by replying STOP to any text message received from us. For assistance or technical support, reply HELP or contact our concierge team at support@rawdeodrive.com.
3. Information We Collect
We only collect personal information that is strictly necessary for direct commerce and account management:
- Account Identification: Legal name, email address, mobile telephone number, and encrypted password credentials.
- Shipping & Fulfillment: Delivery street address, city, state, postal code, and recipient telephone number for courier dispatch.
- Commercial Records: Order history, batch allocation numbers, invoice totals, and concierge communication logs.
4. Payment Vault & Level 1 PCI-DSS Security
We never store or process raw credit card numbers, debit card PINs, or sensitive banking credentials on our local servers. All financial transactions are executed through PCI-DSS Level 1 certified payment processing infrastructure (Stripe, Inc. & PayPal, Inc.) utilizing end-to-end tokenization and 256-bit SSL/TLS encryption.
5. Third-Party Service Providers
We do not sell, rent, monetize, or trade your personal data to data brokers or advertising exchanges. Personal data is shared strictly on a need-to-know basis with vetted infrastructure providers for core business execution:
- Logistics Couriers: Delivery partners (e.g., USPS, UPS, FedEx) solely to transport physical shipments to your destination.
- Authentication Infrastructure: Telecommunication verification providers (Twilio, Inc.) solely for transmitting requested security OTP codes.
- Legal Obligations: Compliance with valid court orders, subpoenas, or applicable federal and state regulatory mandates.
6. Client Data Rights & Deletion Requests
Under applicable US state privacy regulations (including CCPA/CPRA where applicable), you have the right to access, inspect, rectify, or request the permanent deletion of your client profile and stored data. To exercise these rights, submit a formal request to our privacy director at privacy@rawdeodrive.com.
7. Contact & Inquiries
For questions concerning this Privacy Policy, our SMS compliance policies, or your data privacy:
RAWdeoDRIVE™ LLC — Privacy & Legal Affairs
Email: privacy@rawdeodrive.com / support@rawdeodrive.com
Website: https://rawdeodrive.com
Terms of Service: https://rawdeodrive.com/terms